Refunds, Returns & Cancellation Policy
At John Hughes Psychic, we want you to be happy with your purchase or booking. As we offer a range of products and services, including psychic readings, personal consultations, digital content and physical products such as books, our refund and cancellation terms vary depending on what you have purchased.
Please read the following policy before placing an order or booking a service.
Psychic Readings & Personal Consultations
When booking a psychic reading or personal consultation, you are purchasing John’s time and the provision of a personal service.
Cancellations before your reading
If you wish to cancel a reading, please contact us at jh@johnhughespsychic.com as soon as possible.
Under UK consumer law, you will generally have the right to cancel a service purchased online within 14 days of booking, unless an applicable exception applies.
If you request that your reading takes place within this 14-day period, you acknowledge that:
For cancellations outside the statutory cooling-off period, please contact us to discuss your booking and any available options.
Completed readings
Once a reading has been fully delivered, refunds are not normally available simply because the information, guidance or predictions provided did not meet your personal expectations.
Psychic readings are personal and interpretative in nature, and no specific outcome, prediction or result can be guaranteed.
This does not affect your statutory consumer rights, including your rights where a service has not been provided with reasonable care and skill.
Missed appointments
If you are unable to attend a scheduled reading, please let us know as early as possible.
If you miss an appointment without providing notice, a refund or alternative appointment is not guaranteed. Any applicable statutory cancellation rights will still be respected.
Cancellations by us
If John is unable to fulfil a scheduled reading, we will offer you the option of rearranging your appointment or receiving a full refund.
Digital Products & Recorded Readings
For digital products, including downloadable content, electronically delivered materials and recorded readings, different cancellation rules may apply.
Where digital content is supplied immediately or within the 14-day cancellation period, we may ask you to expressly consent to immediate delivery and acknowledge that you will lose your statutory cancellation right once delivery or downloading begins.
Where the required consent and acknowledgement have been obtained, refunds for digital content are not normally available after delivery has begun.
If digital content is faulty, inaccessible or not as described, please contact us so that we can resolve the issue in accordance with your statutory rights.
Books & Physical Products
For physical products purchased through our website, including books, you have the right to cancel your order within 14 days of receiving your goods, without providing a reason.
You then have a further 14 days to return the goods to us.
To arrange a return, please email jh@johnhughespsychic.com with your order details.
Returned items should be securely packaged and in a condition appropriate for resale wherever possible. You may inspect the goods as you would in a shop, but we may make a deduction from your refund if they have been handled beyond what is necessary to establish their nature, characteristics and functioning.
Unless the item is faulty, incorrect or otherwise not as described, you will normally be responsible for the cost of return postage, provided this was explained before purchase.
We will provide the appropriate return address and instructions when you contact us.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at jh@johnhughespsychic.com.
We will work with you to arrange an appropriate replacement, repair or refund in accordance with your statutory consumer rights.
Refund Processing
Where a refund is approved or required by law, it will be issued to your original payment method.
For cancellations of physical goods under the statutory cooling-off period, refunds will include the standard outbound delivery charge, where applicable. We may withhold the refund until we have received the returned goods or evidence that they have been sent back.
Refunds will be processed within the applicable statutory timescales, generally no later than 14 days after the relevant cancellation or return requirements have been met.
For cancelled services, refunds due under the statutory cancellation rules will normally be issued within 14 days of notification of cancellation.
Please allow additional time for your bank or payment provider to process the refund.
Your Statutory Rights
Nothing in this policy affects your statutory rights under applicable consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Contact Us
If you have any questions about a booking, purchase, cancellation or refund, please contact us:
John Hughes Psychic
Email: jh@johnhughespsychic.com
We will do our best to resolve any concerns fairly and promptly.